Elegance OUD ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide while using our mobile application ("App"), website, or interacting with us. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us and information that is collected automatically through the App:
- Personal Information: Name, email address, phone number, and shipping/billing addresses.
- Account Credentials: Login details used to create and secure your account.
- Payment Information: When you make a purchase, payment details are processed through trusted third-party payment gateways (e.g., Stripe, Tabby). We do not store your full credit card numbers on our servers.
- Technical Data (Automatically Collected): Through Firebase Crashlytics and Analytics, we collect device-specific information such as device model, OS version, unique device identifiers, and crash logs to help us improve app stability.
- Usage Information: Data related to your browsing behavior, product interactions, and purchase history.
2. How We Use Your Information
- To process and fulfill your orders, including shipping and delivery.
- To provide customer support and respond to your inquiries.
- To analyze App performance and fix bugs using Crashlytics.
- To customize your shopping experience and send promotional offers (you may opt-out at any time).
- To comply with legal obligations and prevent fraudulent transactions.
3. Sharing Your Information
We do not sell your personal data. We only share information with:
- Service Providers: Trusted third parties who assist in payment processing, shipping, and marketing.
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In the case of a merger or sale of assets.
4. Data Security
We implement industry-standard security measures (SSL encryption, secure servers) to protect your personal information from unauthorized access. However, no method of transmission over the internet is 100% secure.
5. Account and Data Deletion (Google Play Compliance)
We respect your right to control your data.
- Account Deletion: You may request to delete your account and all associated personal data at any time through the App Settings or by contacting us at 'Eleganceoud22(at)gmail.com'.
- Data Retention: Upon receiving a deletion request, we will remove your personal information from our active databases within 30 days, except where retention is required for legal or financial record-keeping purposes.
6. Cookies and Tracking
We use cookies and similar technologies to enhance App performance and remember your preferences.
7. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.
8. Your Rights
Depending on your location, you have the right to access, update, or delete your personal information. You also have the right to object to certain data processing activities.
9. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date.
10. Contact Us
If you have any questions or wish to exercise your data rights, please contact us at:
Email: Eleganceoud22(at)gmail.com Website: https://eleganceoud.com