We strive to provide our customers with the highest quality oud and perfumes. However, we understand that there may be instances where a refund is necessary. Please take a moment to review our refund policy for oud and perfumes:
ELIGIBILITY FOR REFUND
- Refunds will only be considered for unopened and unused oud and perfume products.
- The original proof of purchase, such as a receipt or invoice, is required for all refund requests.
TIMEFRAME FOR REFUND:
- Refund requests must be made within 14 days from the date of purchase.
- After the 14-day period, we are unable to process any refund requests.
NON-REFUNDABLE ITEMS:
- Due to hygiene reasons, opened or used oud and perfume products cannot be refunded.
- Gift cards or vouchers issued by Elegance Oud are non-refundable and cannot be exchanged for cash.
STORE CREDIT:
- In certain cases where a refund is not possible, we may offer store credit as an alternative.
- Store credit can be used for future purchases at Elegance Oud and will be issued in the form of a gift card or voucher.